"Web of Death" Blu-ray Cover
Last month, there was a recent discovery that a number of Blu-ray titles from Well Go USA have become defective, due to an error during the pressing of the actual discs. The defect consists of a bronze-like discoloration which forms on the play-side over time, and can potentially affect playback.
Today, Well Go USA contacted cityonfire.com regarding their “Defective Disc Replacement Program,” which has officially launched today for both their U.S. and Canadian customers.
Read on for a revised list of potentially affected Blu-ray titles and instructions on how to replace your defective discs:
Plano, TX (November 18, 2014) – Well Go USA has confirmed certain Blu-ray discs pressed at a replication facility used for a period between May 2010 – September 2011 may have a defective issue resulting in a bronze discoloration on the underside of the disc potentially leading to playback problems. We have confirmed this potential problem on 19 titles, though only small numbers of affected quantities.
Update: Well Go USA expects to have the new discs, without the defect, delivered to their offices around the second week of January. Once they receive them in, they’ll begin to fulfill and send out replacement discs, according to the order in which the discs were received.
The potentially affected Blu-ray titles are:
9TH COMPANY
ASSAULT GIRLS
BLOOD
BROTHERS FIVE
DELIGHTFUL FOREST, THE
DIARY OF ANNE FRANK, THE
FORK IN THE ROAD, A
HEROIC ONES, THE
IP MAN
IP MAN 2
KUNG FU DUNK
LEGEND OF THE FIST
MAN FROM NOWHERE, THE
SAMURAI PRINCESS
SHAOLIN
STOMP LIVE
STOOL PIGEON
WEB OF DEATH
WHITEWALL, THE
If you discover that your Blu-ray copy of one of the above titles has the bronze discoloration and will not play, please send the disc only (no packaging, please) to the following address for a replacement:
UNITED STATES:
Well Go USA Entertainment
ATTN: Defective Disc Replacement
1601 E. Plano Parkway
Suite 110
Plano, Texas 75074
CANADA:
Unidisc Music Inc.
ATTN: Defective Disc Replacement
57 b Hymus Blvd.
Pointe-Claire, QC
Canada, H9R 4T2
Please include only your disc — no packaging — along with the address to which you’d like us to mail your replacement. We will not be replacing or exchanging packaging. There is no need to email us in addition.
In the event any other titles are discovered with the same issue, they will be replaced accordingly. Thank you to our loyal fans and customers for your patience and understanding in this matter.
– Thanks to Well Go USA for their prompt reply and excellent customer service
I just want to know what do you mean by bronze discoloration? do you mean on the disc or the movie when you watch it?
On the disc itself.